University of Hawaii, Honolulu, HI

BS, Computer Science (expected Spring, 2024)

2020 - Present

Customer Support Technician, ATCC

Provided Tier 1 technical support by troubleshooting network and connectivity issues while assisting customers with hardware and software problems.

• Troubleshot network connectivity issues across routers, switches, and access points
• Configured and supported VLANs, DHCP, NAT, and IP addressing
• Performed switch configuration using CLI for port setup and VLAN assignments
• Used ping, traceroute, and Wireshark to diagnose and resolve technical issues
• Installed and maintained PoE access points and network switches
• Documented support cases and communicated technical solutions to end users
• Collaborated with team members to escalate and resolve complex technical issues

2025 - 2026

Shift Lead, Happy Bowls

Led daily store operations while delivering excellent customer service in a fast-paced environment.

• Supervised team members and delegated daily tasks
• Handled cash register operations and balanced end-of-day transactions
• Prepared food while maintaining quality and food safety standards
• Resolved customer concerns professionally and efficiently
• Trained new employees on store procedures and customer service

2021 - 2022

Shift Lead, HI Blend Health Bar & Cafe

www.hiblendcafe.com/

Served as cashier, cleanup, cook role.

• Shift Lead

2022 - Present

Store/Cleanup Associate, In n Out

www.in-n-out.com/

Operated cashier register taking in client orders for the front of the house as well as a second helper for drive thru orders

2017 - 2018